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FAQ

MORE ABOUT US

If you have any question that you would like to ask, please, contact us through the email 

 

CHECK-IN / CHECK-OUT

Starting from what time can I check-in?

You can check-in at 3:00 p.m.

Until what time can I check-out?

Check-out schedule is until 12 p.m.

My flight arrives at the end of the night; is it possible to check-in at a late hour?

The reception is open until midnight. If you cannot arrive until this time, please contact the Hotel (+351 249 532 275) as soon as possible, in order to ensure your arrival in time to arrange.

My flight arrives early in the morning; is it possible to check-in early?

Please notice that the check-in can be made at any time after 3:00 p.m. To ensure that it is possible to check-in prior to this schedule, you must book the night before. However, if there are rooms available at the time of your arrival, it is possible to check-in early. You can also leave your luggage to be kept safe in our storage unit.

My flight departs at the end of the day; is it possible to have a late check-out?

If you wish to remain in your room after 12p.m., please contact the hotel reception. All rooms are subject to availability. The following additional fees apply: until 1:00 p.m. without additional cost, until 2:00 p.m. there is a cost of 25% of the room price, until 3:00 p.m. the cost is 50% of the room price and after 16:00 p.m. total of the room price. You should always verify and request at the reception beforehand the possibility of staying in your room until the desired time.

 

SERVIÇOS & COMODIDADES

Is there wireless Internet in the hotel?

There is free wireless internet throughout the hotel.

Is breakfast included in the room?

A breakfast with local delicacies and organic ingredients is included in the price of any of our accommodation types. Breakfast is served between 09 a.m. and 11 a.m. If you have any food restrictions, please inform us.

Is there room service?

You can use our room service to order a light meal between 7.30 p.m. and 9.30 p.m.

Is there a laundry service?

Yes. Any requests for laundry or cleaning should be requested at our reception.

Are pets allowed?

Pets are not allowed.

If I wish to surprise someone, is it possible to order a bouquet of flowers?

We will be more than happy to assist you with anything you may need. If you wish to order a bouquet of flowers or a bottle of champagne or even book a picnic to surprise someone, our team will always be available to assist you.

Are there activities or areas for children?

Our hotel welcomes all its guests, including the little ones. It is also possible to book a babysitting service at an additional cost.

Does the hotel have parking?

Yes, the hotel has free outdoor parking.

 

CANCELAMENTOS

How can I change or cancel a reservation?

To change or cancel a reservation, please contact the hotel through email 

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